Delivery Information

The loss or damage that occurs during the return shipment is the responsibility of our company or the agreed delivery operator.

Credit will be issued to the account where the item is purchased.

Credit will be charged for the purchase price of goods and applicable taxes, excluding shipping and handling.

Returns and exchanges will be processed within three working days of receipt of the shipment.

Your banking organization determines when credit will mature in your account.

In addition to the 30 day special satisfaction guarantee, all products are protected by their respective guarantees.

To process warranty claims, bring the goods and proof of purchase to a local specialty dealer or contact a special customer service:
+62 21 75914343, or sales@nicomountainbike.com

Your nearest dealer can be found at the following URL: https://nicomountainbike.com For your protection, we do not store credit card numbers after the order is made.

We can credit your account, but cannot make additional fees.

Therefore, if an item is requested to be exchanged for an item lower or greater than the original item purchased, we will automatically process the original item for a refund.

If the return / exchange form is incomplete / incorrect / not filled in correctly, the item will also be processed automatically for refund.